E-Government Manual, "
Quality criteria for a
public-user-friendly and secure website" Module, University
of Bremen, Technologie-Zentrum Informatik (Computer Science
Technology Centre)
- Data protection/Privacy
- Transparency: agency identification, information about
external links, legality of data processing
- Content and functions
- Information services: orientation, clarity, up-to-dateness,
...
- Communication facilities: e-mail, newsletter, ...
- Transaction facilities: payment, form easy to find,
description of the transaction, ...
- IT security
- Criptography and connection security, firewall, protections
of the web servers, ...
- Access
- Technical accessibility: intuitive URL, compatibility,
performance
- Content accessibility: orientation, search engine,
multilingual, ...
- Responsibility for content
- For own and third party content, youth protection
